Returns & Refunds

To arrange a return, please speak to one of the Express Factors Sevenoaks team members on 01732 46 45 46. You can also email us direct:

At Express Factors Sevenoaks we hope that you are happy with your purchases, however we know that you might need to return or cancel an item.

Before you return any items please read our Terms and Conditions.

Any products returned must be in a re-saleable condition & include the original packing and documentation.

You MUST inform Express Factors Sevenoaks of any return requests within 14 working days of the original order date.

Before returning your item(s) please contact Express Factors Sevenoaks for a Returns Authorisation Number.

To obtain a Returns Authorisation Number either:

Call parts for any car Customer Services Department on 01732 46 45 46

Email the customer service department

Once your return is authorised, an acknowledgement will be emailed to the address used on your original order.

Lines are open 08:30 – 17.30 Monday to Friday. Any products returned without a valid Returns Authorisation number will be refused.

Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund. Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:

Express Factors Sevenoaks

Block 3, Unit 4

Vestry Trading Estate

Otford Road



TN14 5EL

Phone number:  01732 46 45 46

You are responsible for all postage costs for items returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with our Customer Services Department.

Express Factors Sevenoaks will not accept responsibility for loss or damage of goods during transit.

All returns must be received within 7 days of receiving a Returns Authorisation Number.  Upon receipt, all products will be inspected and at our discretion, credit may be refused.  Any Packages received without a valid Returns Authorisation number on the outside will be refused.

Returns are only accepted for products which were delivered to the GB mainland